To innovate is to ask critical questions, critically.
To quote Steve Jobs, innovation is about thinking different. It is a categorically different function and exercise from all others a person or an organization may engage. One must commit to change and be open-hearted and genuine about its unfolding process and outcome.
It is about seeing the world in a different light. In trying to move from a place of the world-that-is to a world-to-be, one of the critical functions of any innovation process is to ask critical questions, and to engage in this exercise critically. For those of us who work in the human services, this means questioning the assumptions people hold and surfacing the values that underpin their actions.
Dr. Chi Yan Lam 